Support
技术支持

Privacy Camera / 隐私相机

Privacy Camera helps users capture, import, protect, and save photos or videos with on-device privacy masking.

隐私相机用于帮助用户拍摄、导入、保护并保存带有隐私遮挡效果的照片或视频。

Contact / 联系方式

For support, bug reports, purchase restoration issues, or privacy questions, please contact:

如需技术支持、问题反馈、恢复购买问题或隐私咨询,请联系:

joyhhlife@gmail.com

FAQ / 常见问题

1. Are my photos or videos uploaded?
1. 我的照片或视频会被上传吗?

No. Privacy processing is designed to run on your device. We do not upload your photos, videos, face data, or eye data to our servers.

不会。本 App 的隐私处理设计为在设备本地完成。我们不会将你的照片、视频、人脸数据或人眼数据上传到我们的服务器。

2. Why does the app request camera access?
2. 为什么 App 请求相机权限?

The app uses camera access so you can capture photos and videos and apply privacy protection during capture.

App 使用相机权限来拍摄照片和视频,并在拍摄过程中进行隐私保护处理。

3. Why does the app request photo library access?
3. 为什么 App 请求照片图库权限?

The app uses photo library access to import photos or videos, show the latest library thumbnail, and save protected results.

App 使用照片图库权限来导入照片或视频、显示最近照片预览,并保存已保护结果。

4. Will the app modify my original photos or videos?
4. App 会修改我的原始照片或视频吗?

No. The app does not delete or overwrite your original media. Protected results are saved as new files.

不会。App 不会删除或覆盖你的原始媒体。已保护结果会作为新文件保存。

5. Why are some faces or eye regions not masked?
5. 为什么有些人脸或人眼没有被遮挡?

Automatic detection may be affected by lighting, angle, distance, motion, occlusion, small faces, overlapping people, and device performance. Please review saved results before sharing or publishing them.

自动检测可能受到光线、角度、距离、运动、遮挡、人脸过小、多人重叠和设备性能影响。分享或发布前请检查保存结果。

6. Is the app free?
6. App 是免费的吗?

The app is free to download and includes free features with limited allowances. Free allowances refresh every 2 local calendar days. The app may also offer an optional one-time Pro unlock.

本 App 可免费下载,并提供带有限额度的免费功能。免费额度每 2 个本地自然日刷新一次。本 App 也可能提供可选的一次性 Pro 解锁。

7. What does Pro unlock?
7. Pro 解锁什么功能?

Pro may unlock unlimited protected saves, unlimited imported photo processing, videos up to 1 hour, mosaic masking, more colors, and more masking styles.

Pro 可解锁不限次数保存、导入照片处理不限次数、视频最长支持 1 小时、马赛克遮挡、更多颜色和更多遮挡样式。

8. Is Pro a subscription?
8. Pro 是订阅吗?

No. Pro is designed as a one-time non-consumable in-app purchase, not a monthly or yearly subscription.

不是。Pro 设计为一次性非消耗型 App 内购买项目,不是月订阅或年订阅。

9. How do I restore my Pro purchase?
9. 如何恢复 Pro 购买?

Open the app, go to Settings > Privacy Camera Pro, and tap Restore Purchases. Please make sure you are using the same Apple ID that was used for the original purchase.

请打开 App,进入“设置 > 隐私相机 Pro”,点击“恢复购买”。请确认使用的是原购买时的同一 Apple ID。

10. Why can’t I load or purchase Pro?
10. 为什么无法加载或购买 Pro?

Please check your internet connection, App Store account status, Screen Time restrictions, and whether in-app purchases are allowed on your device. If the issue continues, please contact support.

请检查网络连接、App Store 账号状态、屏幕使用时间限制,以及设备是否允许 App 内购买。如果问题仍然存在,请联系技术支持。

11. How often do free allowances refresh?
11. 免费额度多久刷新一次?

Free allowances refresh every 2 local calendar days based on your device’s local date.

免费额度按设备本地日期计算,每 2 个本地自然日刷新一次。

12. How long can free users record videos?
12. 免费用户可以录制多长视频?

Free videos are limited to 2 minutes each. Pro videos may support recording up to 1 hour, depending on device performance, storage, battery level, temperature, and system conditions.

免费版单段视频最长 2 分钟。Pro 视频最长可支持 1 小时,但可能受到设备性能、存储空间、电量、温度和系统状态影响。

13. Does Pro remove the watermark?
13. Pro 会去除水印吗?

No. Pro currently does not change the app’s watermark behavior. Watermark behavior follows the app’s existing settings and design.

不会。当前 Pro 不改变 App 的水印逻辑。水印行为仍按照 App 现有设置和设计执行。

14. Does Pro change export quality?
14. Pro 会改变导出画质吗?

No. Pro currently does not add a separate low-quality or high-quality export tier. Export quality follows the app’s existing export behavior.

不会。当前 Pro 不新增低清或高清导出档位。导出画质仍按照 App 现有导出行为执行。

Privacy Policy / 隐私政策 · Terms of Use / 使用条款